Chakra Hub: Frequently Asked Questions

How Do I Make an Order?

Find your favourite product on any product page; add them to cart and checkout. That's it, it's easy!

Where is My Confirmation Email?

Chakra Hub automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry! You can try these instead:

  • Check the spam folder of your email account
  • Check your PayPal transaction history
  • Or, you may contact us so we can send you an email with your order history

How Do I Find the Right Size for Me?

Choose from our size guide on any product page to help you come up with a decision. If there's no sizing line-up for your order, or if you have any other questions about the product you want, you may contact us so we can help you choose the right size.

Where is My Receipt?

Your Chakra Hub invoice sent to you via email, will serve as your receipt when you make an order.

What Type of Payment Do You Accept?

On Checkout, you may pay with your Credit Card or PayPal account.

How Many Orders Can I Make?

As long as there is an active campaign for a product, you may place an order – as many as you like. Once the campaign is up, you will no longer be able to do so.

What Happens After I Place My Order?

We will send you a confirmation email.

What is Your Guarantee?

Chakra Hub offers 100% Customer Satisfaction Guarantee on all its items to make sure that we deliver high quality products all the time. If the goods you receive are flawed otherwise, we offer our customers a 30-day guarantee and we will send a replacement in the earliest at no additional costs.

Do You Offer Discount Vouchers or Coupons?

We plan to in the near future. Once it is live, we will let you know and encourage you to please sign up and be included in our mailing list; for you to be the first to know about super deals, discounts and other promotional.

Can I Send My Order as a Gift?

ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.

Do You Offer Free Shipping?

Yes! All our products are Free Shipping Worldwide!

How Do I Track My Order?

For orders within Europe and North America, we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal: https://tools.usps.com/go/TrackConfirmAction_input

Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact us: customerservice@chakrahub.com

What is Your Refund Policy?

Chakra Hub is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!

What is Your Return Policy?

When there is a mistake on our part, once confirmed, we simply send you the right merchandise. We will pay for all returns and shipping!

You may also ask for a Chakra Hub credit that you can use on your next purchase if you don't want us to send you a replacement.

Unable to place my order. What do I do?

If an error message keeps occurring in your check out process, more often than not there is a credit card problem or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at customerservice@chakrahub.com

Wrong Item Received

If you have received an order with the wrong size and/or design – please send us a photo of your order with your order ID and we will use this information to correct your order.

Damaged Item and Low Quality Print

Please send us a photograph with your order ID and we will use this information to correct your order.

Missing Orders

If you have not received all of your orders, please send us your order ID and the tracking number to help us locate your item.

Double Billing

If you ordered one item only and are double-billed, please send us your order ID for us to review and issue a refund.

Unauthorized Charge

We advise you to contact your local bank for the unauthorized charges which may have been caused by fraud or identity theft. We will be giving you a full refund for this.

Please take note that if you have paid using a credit or debit card, the amount may take 30 days to appear on your statement. If you have paid with a bank account or a PayPal balance, the amount will be credited back immediately to your PayPal balance – showing the original amount and the currency used for the payment. In some cases, you may see a PENDING status which means that we have already issued the full refund and it will take 3-5 days for this to reflect on your PayPal account.

Wrong Shipping Information (Recipient and/or Address)

Chakra Hub can still make the necessary correction/changes to the shipping address you have entered while the campaign is active. Changes will not be entered once a campaign is up.

Wrong Product Information

Chakra Hub can still make the necessary correction/changes on your order (quantity, size, material, colour, design) while the campaign is still active. Changes will not be entered once a campaign is up.

Can’t Find It?

If you can’t find what you looking for here, please send us a note telling us what you want and we’ll do our best to find it for you.

About Chakra Hub

Our Goal at Chakra Hub is to offer our customers high quality of products.

We will provide fast and efficient service, offer fair and affordable prices and provide a discreet shopping experience. We understand the importance of customer satisfaction and are committed to utilizing the highest quality products to offer on our site. We would welcome the opportunity to earn your trust.

Our Motto is:

  • Provide a wide variety of high quality products to our customers.
  • Offer fair & affordable pricing.
  • Provide a safe & secure shopping venue.
  • Protect the privacy of our customers.
  • Provide a discreet shopping experience.

We thank you for visiting Chakra Hub Store and hope that you enjoy your shopping experience!

Chakra Hub